How to Be Successful in the C-Suite: Best Practices on Innovation, Transformation and Boardroom Conversations

In this video, ExecSense and CTM of Columbia University examine large-scale corporate transformations, navigating boardroom conversations, and how to remain innovative over decades.
Strategy / Technology / Innovation / Board Relations

Format 45 Minute Lesson
Chapters 3
Skill Level New to Topic
Audience C-Suite
Includes Access for 1 year. Stream on all devices.

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Course Description

In this lesson, ExecSense and experts, Art Langer (Director of the Center for Technology Management of Columbia University) and Dana Deasy (CIO of JPMorgan Chase & Co.), examine how to marry standardization and innovation, determine what matters to your Board, and overcome resistance to inspire meaningful transformation.

In this 45-minute session, you will learn:

How organizations can lead successful transformations by identifying priorities, getting senior management on board, having a consistent and clearly defined message, and using internal marketing techniques to ensure employees are aware and supportive of the change

Why focusing on the personal benefits of large-scale transformations lowers employee resistance; why communication, training, and management support should be key components of any program of change

Why understanding what’s important, being prepared to speak, knowing your material, and being clear are fundamental pieces of winning your Board’s support

What the four main components of digital in the business-to-consumer and business-to-business financial worlds are: customer experiences, payments, marketing, and social media; how to stay ahead of the constantly changing technology landscape; and why smoothly running systems and orderly processes should come before innovation

A breakdown of the innovation trends every CIO is trying to solve for including employee enablement (giving employees consumer-grade experiences), data and analytics (storing and analyze massive amounts of information), cloud development (deploying new models), and cybersecurity (protecting resources and more); and the surprising importance of standardization in inspiring innovation

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ExecSense Speakers

Art Langer: Director of the Center for Technology Management of Columbia University
Dana Deasy: CIO of JPMorgan Chase & Co.
Expertise: Technology

Dr. Arthur M. Langer is the Director of the Center for Technology Management at Columbia University and is Vice Chair of Faculty and Executive Director of the Department of Innovation and Design at the School of Professional Studies.

Dana Deasy is the Chief Information Officer of JPMorgan Chase & Co.

Art also serves on the faculty of the Department of Organization and Leadership at the Graduate School of Education (Teachers College). Dr. Langer is also an elected member of the Columbia University Faculty Senate. Dr. Langer is the author of Strategic IT: Best Practices for Managers and Executives (2013 with Lyle Yorks), Guide to Software Development: Designing & Managing the Life Cycle (2012), Information Technology and Organizational Learning (2011), Analysis and Design of Information Systems (2007), Applied Ecommerce (2002), and The Art of Analysis (1997) and has numerous published articles and papers relating to service learning for underserved populations, IT organizational integration, mentoring and staff development.

Dana is responsible for the firm’s technology systems and infrastructure across all of its business globally. Deasy has over 30 years of experience gained from leading and delivering large-scale IT strategies and projects.

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