COO Tips & Techniques for Improving Quality Control in Supply Chain Management

Establish and manage your supply chains to ensure your products are being checked for quality throughout the entire development and distribution chain.
Operations / Supply Chain / Management & Leadership

COO Improve Quality Control Execsense

Format          50 Minute Lesson
Chapters       6
Skill Level     New to Topic
Audience      COO
Includes       Access for 1 year. Stream on all devices.

Course Description

In this lesson, ExecSense examines how you as COO can set up and manage your supply chains to ensure your products are being checked for quality from development to delivery. Learn how to align the goals of your departments, partners, and vendors, and keep your company’s focus on quality throughout your processes.

This lesson is led by an expert on this topic, Dr. S. Tom Foster (Professor & Department Chair of Marketing and Global Supply Chain of Brigham Young University), and focuses on establishing effective core processes, using creative thinking to solve logistical challenges, and turning quality assurance management into a top priority.

In this 50-minute session, you will learn:

  • How to properly manage your supply chain, establish strong, but practical quality assurance standards, and implement those standards without business disruption
  • A comprehensive breakdown of the biggest quality control challenges facing firms today and how to overcome them
  • The most effective tips and techniques to help you define your core processes and avoid logistical failures
  • Why customer satisfaction is directly linked to operational success, product quality and consistency, brand trust, and long-term profitability
  • Specific case studies of COOs who’ve made quality assurance management an important focus of their businesses, solved operational challenges along the way, improved their products by doing so, and increased customer satisfaction

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ExecSense Speaker

S. Tom Foster
Professor & Department Chair of Marketing and Global Supply Chain of Brigham Young University
Supply Chain Management

ExecSense_S. Tom Foster

Professor S. Tom Foster is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration.

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He has consulted for over 30 organizations such as Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the United States Department of Energy.

Foster is on the editorial boards of the journal of Operations Management, Decision Sciences, and the Quality Management Journal (Associate Editor). He has published more than seventy quality related articles in journals such as Decision Sciences, Journal of Operations Management, International Journal of Production Research, and the Quality Management Journal. His book titled, “Quality Management: Integrating the Supply Chain” is an international best seller.

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What Customers Are Saying

Well organized, well articulated, and easy to follow...the lesson I attended was the best virtual learning experience I've had in quite some time.

Brian K. MooreInternal Communications Director, Houghton Mifflin Harcourt

Dynamic, up-to-date resource.

Tina FergusonBusiness Owner, Tina & Co.

...convenient and on-point. A notification in my inbox one day, the next day I am listening to an intelligent discussion on a very relevant subject.

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Concise and to-the-point information presented by experts in the subject matter discussed.

John W. JohnsonII Partner, Christian & Small LLP


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