How are your people feeling? Does it matter? Before you answer those questions, check out these three essential points. For a more comprehensive explanation of emotional intelligence, view Joshua Freedman’s lesson with ExecSense, How CEOs Can Increase their Emotional Intelligence (EQ) to Lead More Effectively, where you’ll learn how to increase your emotional quotient to become an effective leader by making emotional intelligence a priority.
The data on the value of emotions is increasingly compelling, which is why leaders from companies as diverse as Google, FedEx, Hitachi, Qatar Airlines are making this a priority. “Isn’t this an HR responsibility”? As a CEO, chances are you’ve got a lot on your plate, so it might seem like an impossibility to deal with this too. “Isn’t this why we have an HR department“? Unfortunately, a lot of senior execs would actually say, “sure, people matter, so I’m going to hire a chief people officer, but as the CEO, I don’t have time for this emotional crap”. If that’s how you really see it, you desperately need emotional intelligence (but I doubt you’ll believe it).
On the other hand, if you know that “CEO” means “leader”, and recognize that leadership is about people (not just tasks), then you’ll get tremendous value from tuning up your emotional intelligence; Emotional intelligence simply means being smart with feelings. There are specific, learnable, measurable skills you can leverage for yourself and for your people. Six Seconds is a nonprofit research organization that helps translate this science into practical methods and tools. While many people are intimidated by the term “emotional intelligence”, we’ve learned to make it practical and actionable.
The first step to gaining the business value of emotional intelligence is to recognize that emotions matter. While a lot of leaders are saying, “leave emotions out”, it just doesn’t work (because people are emotional). We urgently need emotions at work; we need passion and joy and belonging; We need loyalty and commitment; We need trust. They’re all feelings that contribute to emotional capital: the bottom-line value created, or undermined, by how your people are feeling. Ultimately, the way you handle your own emotions and respond to others’ feeling will create the climate. As a “Chief Emotions Officer”, you can build a climate where great people love coming to work and do their best. This will translate into better products, a better customer experience, better relationships with investors, and you’ll see the results on the bottom line.
About The Author
- Joshua Freedman
- CEO, 6 Seconds Network
Joshua is one of the world’s preeminent experts in developing emotional intelligence to create positive change. With warmth and authenticity, he translates leading-edge science into practical, applicable terms that improve the quality of relationships to unlock enduring success.